![]() ![]() Your name appearance may be differentĭepending on the telephone service provider used by the person you are calling. (Participants who don't have Zoom can use the dial-in number.)Ĭalls made external to the SDSU will show SDSU. You can invite additional participants as you normallyĭo in a Zoom meeting. If you need to make it a larger call, click the Meet button and make it a Zoom meeting. Click the Merge icon to join all three parties together. While the second call is placed, the first call is on hold. Search for the person's name or dial their 10-digit While on a call, you can make it a conference call by clicking the Add Call button in the in-call controls. The Zoom app, web portal, and email will also provide a transcription of the message.Īfter making, receiving, or recording calls, you can check your call history and recordings on the Zoom desktop client, mobile app, or web portal. If you delete the voicemail in the ZoomĪpp and have not directly deleted the email, you will still have the message in your The voicemail will still be in the Zoom app. You will also receive an email with an attached. You can use the Zoom desktop or mobileĪpp or the web portal to play and manage your voicemail messages. If you chose the voicemail option in Settings, Zoom Phone forwards all unansweredĪnd declined inbound calls to your voicemail. If you select Warm Transfer, you can start the recording again to record the portion If you start a call recording, the recording will end when you select a transfer option.When transferring a call, the caller ID displayed to the party receiving the transfer depends on whether they're an internal or external number.You can also transfer to voicemail by using DTMF codes (keypad codes using *). Transfer to voicemail: Transfers the call to the voicemail of a specified phone number.If there areĪny phone menu prompts, the other party will have to complete them. Blind transfer: Transfers the call to the number and immediately hangs up your call.To speak to the receiving party before your call is transferred. You need to navigate an automated answering machine for the caller or if you want Warm transfer: Places your call on hold while you complete the transfer.Handset, see its documentation for its capabilities.) You have three options when transferring calls in the Zoom app. If you missed the June, 2023 training dates, recordings are available in the Training Center in SharePoint.Use the in-call control button with the phone-to-phone icon (Transfer) to transfer calls. Quick start guide for Yealink T4/T5 series – Zoom SupportĬustomizing line keys and positions settings – Zoom Support Resourcesĭownload a copy of the Quick Reference Guide (for softphone) Zoom Support: Making and Receiving Calls on desktop (softphone) and mobile phone After signing in, you will be redirected back to the Zoom Desktop Client. You will be redirected to your single sign-on provider to sign in with your StarID and StarID password. Enter “minnstate” for your company domain.How to: Log in to Zoom desktop application Refer to Customizing call handling settings – Zoom Support Set how your calls are routed during business, closed, and holiday hours. Refer to Customizing audio greetings and hold music – Zoom Support You can customize your voicemail, greeting, and hold music. Log in to your Zoom account in the web portal to change your Zoom Phone Settings Whether you use a softphone, desk phone, or combination of both, you will log in to the Zoom web portal to change your settings, such as voicemail greeting and call handling. Note: To receive calls on a soft phone or mobile phone, you must be logged in to Zoom. You’ll automatically get access to this. You can choose to have a traditional desk phone in addition to the softphone, with similar features to your old desk phone but a new look. It allows you to use your phone on your computer or smart devices. “Softphone” refers to your Zoom software application. Getting Start with Zoom Phone Quick Guide – Zoom Support What’s the difference between softphone and a desk phone? Send/receive SMS text messages using your CLC phone number.Make/receive phone calls anywhere using a computer/smartphone and the Zoom client software. ![]() After that date, Cisco phones will no longer be functional.Īs part of this migration, you will be able to: Zoom Phone is a cloud phone system that allows you to use your computer, desk phone, or mobile phone for unlimited domestic calls, SMS messaging, voicemail transcription, call recording, and more.ĬLC will be migrating the current phone system to Zoom phone on June 28, 2023. ![]()
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